finblTalk to us

Risk & compliance

Operational risk.
Visible by design.

Finbl keeps risk reviews, complaints, audit history and reporting close to the lending workflow, so compliance is part of the operating model rather than an afterthought.

Talk to us

Case controls

Manage risk work
inside the lending file.

Complaints, risk reviews, audit evidence and regulatory checks sit close to the customer record, so teams can understand the file before they act.

  • Link complaints to the customer, application or loan record.
  • Surface risk referrals and review outcomes before key actions.
  • Keep evidence, notes, documents and activity close to the file.
Risk & complaints
Complaint CMP-102Amelia Clarke
Linked fileLoan 100019
SeverityMedium
Customer disputes the original affordability decision.
Response pack in progress

Coverage

Practical controls
for regulated operations.

AML riskRisk assessment

Surface customer risk, referrals and review points alongside the application.

Review
CMP-102Complaints

Record complaints, link them to customers, applications or loans and track progress.

Open
12 eventsAudit evidence

Keep decisions, actions, notes, documents and user activity tied to the file.

Logged
CCR003Regulatory reporting

Build lender reporting such as FCA returns from the data already held in the platform.

Ready

Controlled review

Review outcomes
before action is taken.

Risk outcomes can be surfaced at the point of decision, routed into events and reviewed by the right people without breaking the customer file.

Risk review

Bring AML, affordability concerns, bureau outcomes and manual sign-off into the same view before an application is accepted, referred or declined.

Customer riskEnhanced reviewManager sign-off
Complaint & evidence trail

Keep complaint ownership, documents, notes and activity history linked to the customer file so the response is supported by the original lending record.

Complaint handlingAudit evidenceFile history
Decision consoleApplication 10428
Review
Engine outcomeRefer for review
Tier B
Affordability62% ratioReview
Passive challengerWould approve

Operational handoff

Turn review points
into controlled actions.

Route the outcome into tasks, communications, documents or reporting workflows while keeping a clear record of the decision trail.

Triggered eventRisk review required
Open
01
ReviewAML score moved to enhanced review
02
ActionTask assigned to compliance lead
03
EvidenceResponse pack added to file
NotificationAudit logReport pack